27 years spent solving real-time planning and scheduling problems in call centres. Now I help businesses find the simpler way through, whether that's a process change, a piece of automation, or a website, working closely with each client to get it right.
Real-time planning, scheduling, and the alerting that keeps a team compliant, built from inside the industry rather than around it.
Python, a simpler workflow tool, or AI, whichever actually solves the problem in front of you, without adding complexity you don't need.
Sites built for clients who want something that works properly and looks like them, not a template with their logo dropped on top.
Every solution starts with actually understanding the problem, not just taking a brief and building to it. I work closely with clients through that process, because the right answer usually isn't the first one either of us thinks of.
I'm not just looking to hand over a working system. I'm looking for where the return on investment actually is, in time saved, in errors avoided, in a team that isn't fighting its own tools. I want the people I work with to succeed, not just to have bought something.
Just because you can charge more, or build something more complicated, doesn't mean you should. Fair pricing and the simplest tool that does the job, every time.